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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-20-2025 01:08 PM

HP Recommended
Product: HP Envy 6555e All-in-One Printer
Operating System: Other

Nothing happens when I press the green button. What's wrong? We have MacOS Sequoia 15.5.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2025 09:10 AM

HP Recommended

@KTSflowers, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the Copy Function! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Restart the Printer: Sometimes, restarting the printer can resolve minor issues. Turn off your printer, wait a few seconds, then turn it back on.

 

Check for Firmware Updates: Ensure that your printer's firmware is up-to-date. Visit the HP support website and check if there are any available updates for your printer model.

 

Ensure Correct Driver Installation: Make sure you have the correct printer driver installed for macOS Sequoia 15.5. Download the latest version from HP's official website.

 

Reset the Printer to Default Settings: If you recently changed any settings on the printer, try resetting it to its default settings.

Check for Hardware Issues: Examine the printer for any physical issues such as paper jams or low toner/ink levels. Ensure that all components are properly installed and functioning.

 

Reinstall the Printer Software: Uninstall the current printer software and reinstall it using the latest version from HP's website.

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-22-2025 09:10 AM

HP Recommended

@KTSflowers, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the Copy Function! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Restart the Printer: Sometimes, restarting the printer can resolve minor issues. Turn off your printer, wait a few seconds, then turn it back on.

 

Check for Firmware Updates: Ensure that your printer's firmware is up-to-date. Visit the HP support website and check if there are any available updates for your printer model.

 

Ensure Correct Driver Installation: Make sure you have the correct printer driver installed for macOS Sequoia 15.5. Download the latest version from HP's official website.

 

Reset the Printer to Default Settings: If you recently changed any settings on the printer, try resetting it to its default settings.

Check for Hardware Issues: Examine the printer for any physical issues such as paper jams or low toner/ink levels. Ensure that all components are properly installed and functioning.

 

Reinstall the Printer Software: Uninstall the current printer software and reinstall it using the latest version from HP's website.

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
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