Copy function will not work without cold booting the printer

[Audloe]

My printer copy function has never worked without a compete cold boot. So, every time I need to copy something, I need to unplug and reconnect the printer first before it will copy.

[Meghana_10]

Hello @Audloe, Welcome to the HP Support Community.
 

Thank you for posting your query. 
 

We understand that your HP Smart Tank 7001 can only perform copy operations after a complete power cycle, and once the printer remains on for some time, the copy function stops working until the printer is unplugged and restarted. Since copying is a standalone printer function, this points us toward the scanner subsystem, firmware, or printer initialization process rather than a driver or computer-related issue.
 

Let's try the following troubleshooting steps:
 

Test Scanner Functionality

• When the copy function stops working, attempt to scan using HP App.
• If both scanning and copying fail at the same time, this may indicate a scanner initialization or hardware communication issue.

Disable Auto-Off and Adjust Sleep Settings

• From the printer settings, disable Auto-Off and set Sleep Mode to the longest available interval.
• Monitor whether the issue occurs after the printer wakes from sleep.

Restore Factory Defaults

• Restore the printer to factory settings from the control panel.
• Reconnect the printer and test the copy function before making any custom configuration changes. 
  
  

User Guide - page number 80 onwards.
 

Check for Scanner Lockup Symptoms

• When pressing Copy, observe whether:
  • The scanner light turns on.
  • The scanner bar begins moving.
  • Any error messages appear on the display or in HP App.
• Note the exact behavior when the issue occurs.

Run Internal Hardware Diagnostics

• Print an Information Report and verify the printer remains responsive.
• Compare printer responsiveness before and after the copy function stops working.

Isolate Environmental Factors

• Ensure the printer is connected directly to a wall outlet.
• Temporarily disconnect USB devices, external drives, or network-intensive devices that could interfere with printer services.

To help us determine the root cause, please provide:

• Whether the copy button is unresponsive or whether the scanner starts and then stops.
• Whether scanning from HP Smart works when copying fails.
• The firmware version currently installed on the printer.
• Any error messages displayed on the printer screen when the issue occurs.

Have a great day!