• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OFFICE JET PRO 6978
iOS

Copy function won’t recognize appropriate paper size, nor am I able to manually change the paper size.   It’s stuck on paper size “5.5 x 8.5” and won’t let me have any other choices.

???

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@L3L 

 

If you have not done so, try the following from your browser or from within HP Smart Mobile...

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default SettingsCopy Defaults (wording can vary)

 

General Example

EWS_9025_Copy_Defaults_4EWS_9025_Copy_Defaults_4

 

Embedded Web Server (EWS) can also be reached from within HP Smart Mobile.

Example - HP Smart Mobile -  main menu / options

HP_Smart_Mobile_Main_Menu_4HP_Smart_Mobile_Main_Menu_4

 

References / Resources

 

User Guide

Copy - Page 32

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@L3L 

 

If you have not done so, try the following from your browser or from within HP Smart Mobile...

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default SettingsCopy Defaults (wording can vary)

 

General Example

EWS_9025_Copy_Defaults_4EWS_9025_Copy_Defaults_4

 

Embedded Web Server (EWS) can also be reached from within HP Smart Mobile.

Example - HP Smart Mobile -  main menu / options

HP_Smart_Mobile_Main_Menu_4HP_Smart_Mobile_Main_Menu_4

 

References / Resources

 

User Guide

Copy - Page 32

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

HP Recommended

Thank you so much!   Success.

HP Recommended

@L3L 

 

Ta-Da.

Magic.

 

You are welcome.

 

Stay Safe.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.