Copy function

[L3L]

Copy function won’t recognize appropriate paper size, nor am I able to manually change the paper size.   It’s stuck on paper size “5.5 x 8.5” and won’t let me have any other choices.

???

[Dragon-Fur · Accepted solution]

@L3L 

If you have not done so, try the following from your browser or from within HP Smart Mobile...

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

General Example

EWS_9025_Copy_Defaults_4

Embedded Web Server (EWS) can also be reached from within HP Smart Mobile.

Example - HP Smart Mobile -  main menu / options

HP_Smart_Mobile_Main_Menu_4

References / Resources

User Guide

Copy - Page 32

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

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[L3L]

Thank you so much!   Success.

[Dragon-Fur]

@L3L 

Ta-Da.

Magic.

You are welcome.

Stay Safe.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .