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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
Copy function
12-03-2020 05:05 PM

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Copy function won’t recognize appropriate paper size, nor am I able to manually change the paper size. It’s stuck on paper size “5.5 x 8.5” and won’t let me have any other choices.
???
Solved! Go to Solution.
12-04-2020 02:58 PM

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If you have not done so, try the following from your browser or from within HP Smart Mobile...
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)
General Example
EWS_9025_Copy_Defaults_4
Embedded Web Server (EWS) can also be reached from within HP Smart Mobile.
Example - HP Smart Mobile - main menu / options
HP_Smart_Mobile_Main_Menu_4
References / Resources
Copy - Page 32
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6978 All-in-One Printer
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12-05-2020 10:57 AM

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Ta-Da.
Magic.
You are welcome.
Stay Safe.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .

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