Copy size reduced

[Jay_G24]

I am glad the issue is resolved.

How about I follow up in a couple of days to check on the printer status?

Let me know!

[ShlomiL · Accepted solution]

Hi @MichaelB11,

Generally, this kind of printers have a Small Size (6 x 4 - a quarter of A4), Medium and Large size (A4/Letter), with a partially automatic paper senor.

Generally, loading the paper incorrectly may cause such behavior, to incorrectly identify a small size paper, so if you come across any such behavior again I suggest ensuring you load the paper property by fully expending the input tray, loading the paper to its right and using the media guides to fix it from its left size, incorrectly not aligning the paper or partially expending the tray may cause the printer to incorrectly sense a small media, which will result a 25% of the paper, so if you come across any similar behavior I suggest removing the paper from the tray, close it and then re-open it and align the paper to the right, as shown by below video sample:

Regards,

Shlomi

[MichaelB11]

@Jay_G24.  As suggested, I shall report next week.

[MichaelB11]

Dear Shlomi.  Thank you for your suggestion, which I shall follow if the problem recurs.

I should add that I have no problems with printing or scanning.

[MichaelB11]

 The copier is working properly.  I shall now accept the solution.

[MichaelB11]

@Jay_G24  The copier is working properly.   Thank you for your concern.

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

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