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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (64-bit)

I'd like to make a photo print by copying an existing photo print.

Does anyone know if that's possible? If so, how?

 

When I tried to do that before, I got a message saying that the paper inserted (8,5" by 11") did not match the size of the print that I wanted to make (4" by 6") so I cut out a 4" by 6" piece out of the full sheet that I had inserted and tried again.

I tried it again and then got a message saying, 

" Make sure that paper is loaded and is below the paper stack tab or line shown on the tray. "

 

Apparently, I'm not loading it correctly. I wish that I could see a diagram of the correct way to place the 4" by 6" piece of paper

in the tray.

 

1 REPLY 1
HP Recommended

@bigal838

 

Welcome to the HP Support Community.

 

Are you trying to copy a photo? You may also share a video or a picture to help us understand your query better.

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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