Copying full page

[Informed1]

When trying to copy an 8 1/2 x 11" page, it only copies 8 1/2 x 10" worth. No matter what I do, or where I place the page, it does not copy the entire page, unless I reset it to fit the page. Is there something I am missing? This is the first printer that I have owned that has done this. Seems odd that I have to place each document on the glass, instead of feeding from the top, to obtain a multipage document copy. It also does it when scanning for pdf. Any ideas what settings I can change that will enable it to see the entire document?

[Barachiel]

@Informed1

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

Superb description and terrific observations made before posting. Kudos to you for that. 😉 

Paper type and size in the input tray that does not match the paper settings for the copy job can result in partial copies.

1. Reload the paper you are coping on, and make sure the paper width guides are pushed in so they are resting next to the edge of the paper stack.

2. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

3. Touch Settings or the gear icon  to access and change the following settings.

   NOTE: 

   You might need to scroll down the screen to access all settings.

   • Paper Type: Copy speed can be impacted if photo paper is selected for a plain paper copy job. Select the type of plain or photo paper you are making the copies on.

   • Tray Selection: Select the paper input tray with the paper you are using for your copies.

   • Paper Size: Select the paper size you are making the copies on, or select Automatic to let the printer detect the paper loaded in the tray.

   • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

4. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

5. Load the original document or photo, and then start a copy job.

Hope this helps. Let me know how it goes. 😉

[Informed1]

Regrettably, that did not help. The only way I can get a copy of everything on a page, even after it's align properly on the glass, is to tell it to fit to page. This causes the copy to be reduced quite a bit, about 15%, which makes some of the documents very difficult to read. I've never encountered this type of issue with the printer from HP before period I am using brand new cartridges And I've done all of the alignment work. This printer is only around a year old.  Any other ideas?

[Barachiel]

@Informed1

Thanks for the response.

I'm sending a private message with the required information's.

Good luck. 🙂