Copying problem

[gerrim1]

All of a sudden, I keep getting the following message when I try to copy:

"Paper Size Mismatch  The paper size detected by the printer does not match the paper size selected (4x6) for the print job."

I am trying to copy letter size - have no idea where the 4 x 6 came from

[Garp_senchau · Accepted solution]

@gerrim1, Welcome to the HP Support Community! 

We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide:  Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You may refer this guide for Paper Mismatch error.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,