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‎08-02-2021 05:49 PM

HP Recommended
Product: HPEnvy4560
Operating System: macOS 11.0 Big Sur

Printer suddenly won’t copy but will print from scanning into the computer. 

Category:
1 REPLY 1

‎08-05-2021 12:43 PM

HP Recommended

@Mrvol

 

Welcome to the HP Support Community.

 

Reset the printer:

 

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

Also, update the printer firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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