Couldn't Connect to Scanner

[AlanV173]

Almost every time I try to scan I get the message on HP Smart "Couldn't connect to scanner"  I shut down the printer and start it up again and it will work for a little while or next time. I have an HP Envy 6000 connected thru wifi.

[Nal_NR]

Hi @AlanV173,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Please check these documents:

•  'Feature Unavailable' displays in HP Smart (Android)
•  'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
•  HP Smart scan button not working or preview not loading (Android)
•  No Scan Options message (Windows)
•  Resolve scan quality problems on HP printers

You may also try using HP Print and Scan Doctor. Click here

Also, try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[AlanV173]

The scan works when I shut down the printer and start it up again.  I need to do this every time I want to use the scan function and is very frustrating.  I need a solution that will keep the scan function working over time without the need to go thru the shut down stat up process each time,    Thanks

[Nal_NR]

Hi @AlanV173 ,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!