Custom User Password Set

[engdp]

Any attempt to use the SCAN feature via the Webscan results in a prompt requiring a password.   "A custom printer password has been set. Enter the password or contact your IT administrator to access the printer's web interface." No amount of brain power has been able to recall this password. How do you reset the printer to factory settings?

[Echo_Lake]

@engdp

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

[engdp]

[Echo_Lake]

@engdp

Thank you for posting back. 

Let's restore the network settings to default settings to reset the EWS page password:

Press the Wireless button and the Cancel button  from the printer control panel at the same time, and then hold them for three seconds.

Once it is done set a new password for the EWS page, follow the below steps:

• Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page, and then press Enter.
• Click the Security tab, and under General Security, set the local administrator password.
• Keep the username default as admin.
• Type the New Password and Verify Password.
• Navigate to the bottom of the page and click Apply.
• Use these credentials the next time you Log In to the EWS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[engdp]

The wireless button is the only button which is lighted. Pressing the wireless and the unlighted CANCEL as directed for three seconds (and longer ) does nothing. (Nothing visible or audible at the printer)... and returning to / refreshing the web page has not changed. Still need a password to do anything. AlI I ever wanted to do was scan pages to the laptop as I did with the previous printer. The hours invested in this have reached a point of diminishing returns. It is now to my advantage to just pitch this thing in the dumpster and go purchase something else.

[Echo_Lake]

@engdp

I appreciate your efforts to try and resolve the issue. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!