Dark scans

[Npena]

I just purchased an hp officejet pro 8020 and my scans are very dark. Is this normal ?

[Jay_G24]

Hi @Npena

Welcome to the HP Support Community. I'd be happy to assist you with the  "Scan Quality issue- Dark scans" issue. 

1)Do you get dark output even when you copy?

2)Have you tried using the ADF?

Meanwhile, try a power reset on the printer-

Reset the printer

Resetting the printer can force some types of scanners to calibrate, which might fix the problem.

1. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.

2. With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.

3. Wait at least 60 seconds.

4. Plug the power cord back into a wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

5. Reconnect the power cord to the printer.

Try the steps 2,4,5 in the document  Improving Scan Quality 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MishaH]

if i scan directly from the device (scan to email) the result is extremely dark. on the other hand, when i scan from the app, the result is good. what can i do? it looks like the settings default are wrong (and i'm not able to change them operating directly on the device)

[Jay_G24]

 Hi @MishaH

Please try the below steps for scan to email background issue –

Firstly, Note that the Dark background could be a result of “Low Contrast” or “Low Resolution” or “Low Output Selection” in the Scan Settings.

Solution 1:-

• While Sending Scan to Email from the Printer Control Panel, after entering the to and Subject details, you would find Settings Option as shown in Pic 2.
• Click on Settings and Scroll to find various settings.
  • Look for Resolution :- Keep it min 200, if needed increase to 300
  • Look for Output Color :- Increase this using the slider.
  • Look for Contrast if present :- Increase the Contrast to 30 to 40 units.
  • Look for Brightness if present :- Increase the Brightness.
  • Also look for Paper Size , Source , File Type, and select them accordingly.

NOTE :- The above settings varies from printer to printer.

Try this and then Scan and Check the results.

Solution 2:-

Set up a New Scan to Email on EWS, and while setting it up look for the settings like

• “Default Output Quality” – Keep it High
• “Default Color Preference” – Select RGB
• “Default Resolution” – Min 200, increase if needed
• “Contrast” – Increase
• “Brightness – Increase

Again Note that the above settings vary from Printer to Printer.

Try these and check the results. 

[MishaH]

Thank you Jay_G24,

I tried the first option, but there are no settings options. I can only select the email i want to send the document to, and i can select if it has to be a document or a picture. That's all

Below are the pictures of the 5 steps on the display and a picture of a document that I scanned.

For what concerns the 2nd option, I don't know how to do that. Would you be able to give me more instructions? But also, why should i do something like that? it is a scanner and i only want to scan a piece of paper and make sure it is not too dark... why should i learn how to use EWS for that?

Also, when I tried the first option, i also tried to delete the account that I had registered (the email address that I send the scanned documents to), because i wanted to re-enter it and see if there were option to calibrate the scanner. When I tried to re-enter that email address (which now doesn't appear in the list) I am told that the email is already existing and i can't add it it again... 

Is there a way that i can reset the printer to factory setup and see if that works?

Thanks

Misha

select recepientpicture or documentcontinue or modify recipientsload the document and scan

[Jay_G24]

I am unable to view the images you have shared.

Refer to the video to set up scan to email from ews-Set up Scan to E-mail using HP Embedded Web Server

Note- the product might be different but the steps are similar

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted.