• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-09-2022 04:33 AM

HP Recommended
Product: HP DeskJet 2620 All-in-One Printer

Hi HP personnel, please respond because this really pissed me off in multiple ways. I wanted to make a scan  on my Deskjet 2620 via the iPhone APP. Suddenly I was asked to log in to make use of this service. So okay - I'm already super annoyed that you need an account for everything you want to do nowadays, but I log in with a password I never used before.

Not an hour later I want to reset my password for another website of which I forgot the password and for the first time I enter the same password as I just did for the HP app. I get a note on this website that this password is found in a security breach!

So you guys feel the need for having people make an account, just to use the scan function of a device we bought, and you can't secure the APP???? Please respond, I'd like to know if there is a different way to use the scanner. 

Category:
3 REPLIES 3

‎12-14-2022 05:24 AM

HP Recommended

Hi @Dikkertjedapje,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please go through this document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-16-2022 05:25 AM

HP Recommended

Hi @Dikkertjedapje,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2022 05:33 AM

HP Recommended

Hi @Dikkertjedapje

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.