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‎09-28-2023 09:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am in need of a replacement dongle for my David 3D 5/HP Scan 5. My flashdrive is corrupted. I have a backup of my files and license file. 

From previous postings I gather there is an HP Envy Curve support team that is familar with this discontinued product and has been helpful to others in the past.

link to previous posts:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/cannot-contact-support-for-david-3D-scanner-pr...

Thanks for your assistance,

Category:
2 REPLIES 2

‎10-04-2023 02:16 AM

HP Recommended

Hi @Jim_at_UH,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎10-04-2023 03:22 PM

HP Recommended

Thank you for your response. HP Support was where I started and there seems to be no path for me to register my question about this product that is no longer being sold. After much searching I found several people who had received help in the HP Community site. I'd be happy to receive information about recovering this dongle even if it is bad news. It concerns me that I can't get a definitive answer and am stuck in a support loop without any humans. (I appreciate your outreach on the community site!)

1 person found this reply helpful
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