David Scanner SLS-2 USB Key Dongle not working anymore. Looking to a way to contact HP support.

[SCANNER88]

Hello,

I have a David Scanner SLS-2.

My USB Key Dongle License is not working anymore and I can't use the HP 3D Scan software. I'm looking for a way to contact HP support about this problem to request a new USB DONGLE or software key.

Since my scanner is one of the last DAVID SLS-2 before becoming HP,  my product serial number is not recognized by the HP system and I can't get support!

Thanks to anyone that could help me to solve this problem.

[Elohi_NR]

Hi @SCANNER88,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

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[Micropuller]

It seems that several people are having the same problem. I too wanted to use my David Software today (last time I used it was several months ago), but got a message that there was a problem with the drive. When I tried to start the program, I got an error message, saying that the file F:\DAVID3\xaml\Strings_en-US.xaml couldn't be found. When I opened the folder, all the filenames were illegible. Could you please advise on how I can get my software to work again. 

 

[chazzoo]

Similar if not same issue - I have a USB dongle that says "DAVID 5" on it that I paid for a while back, but when I went to use it today my Win 10 PC says it is unreadable.  So does several other computers I tried it on.  Is there a fix?