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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2022 03:46 AM

HP Recommended
Product: David Scanner SLS-2 - HP 3D SCAN

Hello,

I have a David Scanner SLS-2.

My USB Key Dongle License is not working anymore and I can't use the HP 3D Scan software. I'm looking for a way to contact HP support about this problem to request a new USB DONGLE or software key.

Since my scanner is one of the last DAVID SLS-2 before becoming HP,  my product serial number is not recognized by the HP system and I can't get support!

 

Thanks to anyone that could help me to solve this problem.

 

 

Category:
3 people had the same question
3 REPLIES 3

‎11-19-2022 03:19 AM

HP Recommended

Hi @SCANNER88,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎12-09-2022 09:07 AM

HP Recommended

It seems that several people are having the same problem. I too wanted to use my David Software today (last time I used it was several months ago), but got a message that there was a problem with the drive. When I tried to start the program, I got an error message, saying that the file F:\DAVID3\xaml\Strings_en-US.xaml couldn't be found. When I opened the folder, all the filenames were illegible. Could you please advise on how I can get my software to work again. 

Schermafdruk 2022-12-09 16.36.41.jpg 

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‎12-28-2022 11:07 AM

HP Recommended

Similar if not same issue - I have a USB dongle that says "DAVID 5" on it that I paid for a while back, but when I went to use it today my Win 10 PC says it is unreadable.  So does several other computers I tried it on.  Is there a fix?

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