Definition for scanning

[Bambook]

I've purchased and installed HP OfficeJet Pro 8023.

After successfully defining the wireless connection and successfully printed what I needed - I tried to scan.

Then the printer prompted a message saying I need to visit https://123.hp.com/setup to define the wireless connection.. (again..?) And when I try to proceed according to the instructions there - it asked to use the connection wizard, which asked to define the wireless connection, which is already defined.....

What is needed to do here??

Thanks in advance.

[Dragon-Fur]

@Bambook 

Welcome to the HP User Community.

Not sure but I suspect part of the problem is that HP Smart is not supported in Windows 7.

HP Smart is a printer and scan application available in the Microsoft Store

Normally (for example, in Windows 10/11), HP Smart is a main-stay, that is, a primary application for using the printer.

The Full Feature Software is available and provides access to the printer features.

The full driver printer software includes HP Scan for scanning PDF and Photos (images).

Try

Download and Save the driver installation package:

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Open Windows Explorer

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8023 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"