• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-16-2022 03:24 AM

HP Recommended
Product: HP OfficeJet Pro 8023 All-in-One Printer
Operating System: Microsoft Windows 7 (32-bit)

I've purchased and installed HP OfficeJet Pro 8023.

After successfully defining the wireless connection and successfully printed what I needed - I tried to scan.

Then the printer prompted a message saying I need to visit https://123.hp.com/setup to define the wireless connection.. (again..?) And when I try to proceed according to the instructions there - it asked to use the connection wizard, which asked to define the wireless connection, which is already defined.....

What is needed to do here??

Thanks in advance.

Category:
1 REPLY 1

‎05-16-2022 02:12 PM

HP Recommended

@Bambook 

 

Welcome to the HP User Community.

 

Not sure but I suspect part of the problem is that HP Smart is not supported in Windows 7.

HP Smart is a printer and scan application available in the Microsoft Store

Normally (for example, in Windows 10/11), HP Smart is a main-stay, that is, a primary application for using the printer.

 

The Full Feature Software is available and provides access to the printer features.

The full driver printer software includes HP Scan for scanning PDF and Photos (images).

 

Try

Download and Save the driver installation package:

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

 

Open Windows Explorer

Next

  • Navigate to the folder in which you saved the software installation package (likely Downloads)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
  • After the software is installed, Restart the computer and log in

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8023 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.