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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Designjet T1200 HD MFP
Microsoft Windows 7 (64-bit)

Hello everyone,

 

Im having a problem with the scanner pc not finding and connecting to the scanner. Have checked connections, powered down both scanner and pc, disconnected fire wire, powered scanner and pc back up, and reconnected fire wire. Used both fore wire ports on scanner. Re-scanned dozens of times, and the scanner pc will still not see the scanner. Have even gone as far as using the system recovery disk, still no dice.

 

 

I see the manual recommends replacing the interface board and interface cable. although I have found no part number for the interface cable, unless the mean the fire wire cable. Any input would be greatly appreciated.

 

Thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Yes, you will be looking at a problem with the firewire cable or interface board. In a few cases the problem could be the Main PCA of the PPC.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

Yes, you will be looking at a problem with the firewire cable or interface board. In a few cases the problem could be the Main PCA of the PPC.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

Believe it or not, I ended up unplugging the scanner for about 5 minutes, plugged it back in and it connected right away.

 

Thanks for the input though, Mike. Much appreciated.

HP Recommended

Hi.

 

I believe you 😄

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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