• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-24-2014 11:25 AM

HP Recommended

OS: Windows 7, 64 bit.  Novell iPrint Client v05.98.00

 

Our Designjet T2500 keeps displaying the following message: "Hardware error in scanner. Call Hp Support." with what looks to be an error code, 09.10:10.

 

Once restarted (which takes several minutes) the scanner operates but the error message eventually returns while the plotter is idle.

 

While restarting gets us around the issue it is becoming a hassle for a plotter that is less than a year old.

 

Tags (2)
9 people had the same question
6 REPLIES 6

‎01-22-2015 03:30 AM - edited ‎01-22-2015 03:32 AM

HP Recommended

I have the same Problem here. But my T2500 is not scanning anything. After each restart at 97% initialisation the msg 09.10:10 appears. My Plotter is 2 days old.

Was this reply helpful? Yes No

‎08-29-2017 03:11 AM

HP Recommended

Our Designjet T2500 keeps displaying the following message: "Hardware error in scanner. Call Hp Support." with what looks to be an error code, 09.10:10.

 

 

Was this reply helpful? Yes No

‎01-09-2018 08:21 AM

HP Recommended
Was this isse ever resolved
Was this reply helpful? Yes No

‎05-28-2019 01:07 PM

HP Recommended

Did anyone ever hear how to fix this?

Was this reply helpful? Yes No

‎06-10-2019 08:31 AM

HP Recommended

Hello I have the same issue. Were you able to resolve? If so what corrected the issue? Thank you

Was this reply helpful? Yes No

‎06-20-2019 08:59 AM - edited ‎06-20-2019 09:20 AM

HP Recommended

I am reporting the same issue here. T2530, after a few successful scans to the USB drive, it stops and presents this error.

 

Edited for more specific model number.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.