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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-11-2022 04:48 AM

HP Recommended
Product: Deskjet 3632
Operating System: macOS 10.13 High Sierra

Hi all,

I am trying to scan a document using my deskjet 3632. Every time I try I get a message saying there is a scan error and I should restart the printer. I have done this and the error repeats. I have tried contacting HPs help centre but there is no generic remedy availbale and as I use a Mac I can't use the scan and print doctor software to diagnose/rectify. If anyone can suggest a solution I'd be most grateful.

Thanks

Category:
1 REPLY 1

‎05-15-2022 12:46 AM

HP Recommended

@Caliamble

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Are you able to copy? What app are you using to scan?

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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