Deskjet Copy function prints solid black page

[DrDavid252]

Printer works fine printing from iPad, e.g. Pages but every time prints solid black after copying document or scanning. I have performed print quality checks and the report prints perfectly. Any ideas please?

[geekyalex · Accepted solution]

Hi,

Well, if you open the lid for the scanner, do you see any light from the arm moving forward?

If not then try power reset, unplug all cords, press and hold power button for 30 sec, then power on the unit again and check,

Make sure to connect power cord directly to a wall outlet,

[DrDavid252]

Thanks for reply about Deskjet 3070a printing solid black copy when attempting to COPY  document. I could see light and scanner bar moving. I did reset by unplugging power. I did printer check and report was printed properly and colour’s etc correct.

[DrDavid252]

Thank you for reply. Unfortunately I have now tried those suggestions re solid black printing but things haven’t improved. Light on and scan bar moving, mains socket, realigned ink, positive test and printout of machine test - no problem printing from iPad Pages files.

A mystery!