Desktop Computer In order to print I need to turn thr printer off and back on

[TammaraTA]

Desktop Computer In order to print I need to turn the printer off and back on. I tried to update the software. I do have the extended warranty. However, it has not been a year for the warranty to expire

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

https://www.youtube.com/watch?v=mtKU4wc76PY

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!