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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet MFP M477
Microsoft Windows 10 (64-bit)

Printer works just fine but I cannot scan or copy from Laser Jet Pro MFP M477 printer.

When I try to scan or copy, the error "Device is busy. Try again later" comes up

I have done the hard reset with unplugging the power cable, wait a while, plug the cable again, power on the printer, etc and installed new firmware but still get the same error message.  

 

Urgent support or resolution requested as this is really impacting negatively on business operations.

 

IMG_20210526_114020.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

IMG-20210528-WA0009.jpg

Scanner assembly replaced.

Issue resolved.

View solution in original post

1 REPLY 1
HP Recommended

IMG-20210528-WA0009.jpg

Scanner assembly replaced.

Issue resolved.

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