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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-25-2021 10:10 AM - edited ‎05-28-2021 05:41 AM

HP Recommended
Product: HP Color LaserJet MFP M477
Operating System: Microsoft Windows 10 (64-bit)

Printer works just fine but I cannot scan or copy from Laser Jet Pro MFP M477 printer.

When I try to scan or copy, the error "Device is busy. Try again later" comes up

I have done the hard reset with unplugging the power cable, wait a while, plug the cable again, power on the printer, etc and installed new firmware but still get the same error message.  

 

Urgent support or resolution requested as this is really impacting negatively on business operations.

 

IMG_20210526_114020.jpg

 

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2021 08:43 AM

HP Recommended

IMG-20210528-WA0009.jpg

 

Scanner assembly replaced.

Issue resolved.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-09-2021 08:43 AM

HP Recommended

IMG-20210528-WA0009.jpg

 

Scanner assembly replaced.

Issue resolved.

1 person found this reply helpful
Was this reply helpful? Yes No
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