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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-02-2023 03:53 PM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer
Operating System: Microsoft Windows 11

When attempting to scan a 7-pg document, it stopped scanning after the 4th page. I restarted the Printer & the PC encountering the same issue. I tried to troubleshoot using the HP Print and Scan Doctor which showed 'Device Manager Error' 

Appreciate your advice. Thanks.

Category:
2 people had the same question
4 REPLIES 4

‎11-02-2023 07:38 PM - edited ‎11-02-2023 07:39 PM

HP Recommended

This printer came out in 2014.   Not sure how old yours is or how many papers have gone through the top feeder but you may need to renew the rubber in the document feeder rollers

https://www.youtube.com/watch?v=Hfrqd8SytX8

 

I have had to do that twice on my CM1415fnw 

 

The jam is reported as a fault.  If renewing the rollers does not help you can do a replacement which may cost a lot.  Maybe even more than a used printer.  Note that the vendor below shows a lot of refurbished "used" parts.

https://www.partshere.com/hppartslist/hpparts.asp?part=B9S79A

 

 

 

 

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‎11-03-2023 10:05 AM

HP Recommended

Thanks for your advice. I had the printer for a good number of years & it was a reliable one serving my family's needs well. Not heavy printing volume hence I would like to save it if I can. I have a quick question - I am tempted to get a new HP Printer i.e.  HP OfficeJet Pro 9015e All-In-One Inkjet Printer. Do I need to remove or uninstall anything of the existing printer before installing the new printer? Thanks,

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‎11-03-2023 12:40 PM

HP Recommended

I got mine in 2010 and it still works fine.  I can also use refillable and non-oem ink unlike some of the newer printers that refuse to print.

 

I would  clean or new the rubber rollers and  air dust the feed gearing.  Try a re-install the complete driver package and a firmware update

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5740-e-all-in-one-printer-series/66172...

 

If you do get a new printer check read the "fine print" on the firmware update.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎11-03-2023 10:17 PM

HP Recommended

Hi BeemerBiker, many thanks for your advice. I uninstalled & reinstalled the Printer drivers & the error msg seems to have disappeared. Wishing you a wonderful weekend.

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