• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
7855 ENVY Photo all-in-one printer

I have a four-pin land line phone cable, and the set-up instructions for Faxing identify a two-pin phone cable that is supposed to be included with the printer. I did not receive any cables with my printer.

 

1 REPLY 1
HP Recommended

@Daniel1-T_r 

 

Suggestions

 

Two-Wire phone cords are quite inexpensive - try your favorite online store.  If you can get Amazon to send you one before the end of May, they certainly carry these.  Most office supply stores likely have these, try more than one store...

 

The cord was not likely included - the (at this writing) HP store entry for this printer > Specs indicates you need to supply any needed USB or phone cable:

Excerpted

Cable included

No, please purchase (USB cable and phone cord) separately

_____________________________________________________________

 

You can open a case and see if you can get HP to send you one.  The wait times after case submission can be long - be ready to be patient.  While on hold, maybe go ahead and check your local merchants for cost and delivery dates.

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer

 

and

HP Technical Support – Contact Information

 

 

Reminders

 

HP Support does not publicly post contact numbers.  Submit your case online

  • Provide all the requested information
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Wait times can be long – Response centers are very busy

 

 

  • Use the serial number of the device to submit the case (do not post that information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • Contact information is displayed on your screen after you submit your case online.  
  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Option – Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, first submit information / case online HP Customer Support UK
  2. If still available > Contact by Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

 

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.