Digital Fax Set Up for 8020e

[Geevee77]

Our 6960 died so we have replaced it with an 8020e as we need scanning and faxing capabilities. We can not get the new printer to set up for digital faxing even though the previous one did. Also having issues with it scanning properly to our computer. Any ideas? 

We keep getting sent to the HP Smart App but it is no help at all. After a wasted day getting extremely frustrated!

[ShlomiL]

Hi,

Please clarify your operating system, digital fax capabilities are available with the HP Full Feature Software solution and not with the HP Smart app.

Regards,

Shlomi

[Geevee77]

This is where I get confused….I am not an IT person so forgive me if I don’t give you the right answer!

We are using the printer through a desktop computer that I believe has Windows 10 installed on it. How do I get the full feature software solution because every time we try to go to HP help on the computer it tells us to use the app and it is driving me nuts 😵‍💫

[ShlomiL · Accepted solution]

Thanks for clarifying @Geevee77.

Please download and install the software below:

https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-13.6.5-OJP8020_49_11_4670_1_W...

Following the installation open the HP Officejet Pro 8020 software, select the Fax tab and then click on HP Digital Fax Wizard and follow the steps on screen to configure the feature.

Shlomi

[Geevee77]

Hi Shlomi,

we got the digital fax set up but it keeps failing and then we end up with hundreds of pages getting printed. Any ideas on why this would be happening or what we need to do to fix the issue?