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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-01-2021 07:20 AM

HP Recommended
Product: OfficeJet Pro 9010e
Operating System: macOS 11.0 Big Sur

I want to be able to send and receive faxes without a phone line.  I have tried the digital fax setup on my mac without success.  I have a shared folder with a user and password assigned but it fails on setup every time I test it.  It says username/password failed.  I have to setup the folder as \\xxx.xxx.xxx.xxx\foldername to get it past that point and then the error for username/password.  Why is this so hard?

Category:
2 REPLIES 2

‎07-02-2021 01:34 AM

HP Recommended

Hi,

Please follow below support document, this is for scanning but the same steps applies:

https://support.hp.com/hr-en/document/c06696672

 

Carefully follow the steps to ensure the sharing settings are set property on the mac, ensure that SMB is enabled and the user is checked in this screen for the user, also review the printer date and time preferences which might be the cause for the failure in here.

 

Shlomi



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‎07-02-2021 05:24 AM

HP Recommended

I keep getting the error that my username/password is wrong.  It isn't.

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