Direct scan from printer to pc does not work 8n Windows 11

[hotcore]

As suggested on support site for 6830e I used HP Smart; both printing and scanning work ok when initiated from HP Smart; however, initiating a scan to pc from the 6830e itself fails.

I also tried to install the full software+drivers; in that case the printer is found via ethernet at the start of the installation but then in the end it says "installation failed". That package is of 2022 btw.

There are a lot of messages in this forum about this issue; none of the hints and even "accepted solutions" work for different reasons:

1. "solutiions" based on installing full software and drivers, which is deprecated (which I tried as said).

2. "solutions" referring to a program "HP Scan Assistant" which I can find nowhere as a download even though I saw screenshots of it offering to enable such scan, named WEBSCAN.

So, I am out of options. Any insights?

[Sneha_01 · Accepted solution]

Hi @hotcore 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue with your HP 6830e printer where scanning directly from the printer to the PC fails, and you’ve also encountered difficulties with the installation of the full software and drivers. You’ve already tried the solutions recommended by the support site, but they haven’t worked, and you can't find HP Scan Assistant to enable Webscan either.

Let's break down the situation and explore some potential solutions for resolving this issue.

1. Ensure Webscan Is Enabled on the Printer

• Webscan is a feature that allows you to scan directly from the printer to your PC without using any specific application on the computer. However, it needs to be enabled from the printer's web interface.
• Follow these steps to enable Webscan on your HP 6830e:
  1. Find the Printer's IP Address:
     • On the printer’s control panel, go to Network Settings or Wi-Fi Settings and note the printer's IP address.
  2. Access the Printer's Web Interface:
     • Open a web browser on your PC and enter the printer’s IP address in the address bar (e.g., http://192.168.x.x).
     • This will open the printer's embedded web server (EWS).
  3. Enable Webscan:
     • On the EWS page, look for a section related to Scan Settings or Webscan.
     • Make sure Webscan is enabled.
  4. Save the Settings: Ensure you save any changes you make.

After enabling Webscan, try scanning again directly from the printer. It should now allow you to scan to your PC without issues.

2. Uninstall and Reinstall the Latest Drivers

If you’ve had trouble with the full software + drivers installation, you may need to perform a clean reinstall. Here's how:

1. Uninstall the current printer software:
   • Go to Control Panel > Programs and Features on your PC, and uninstall any HP software related to the printer (e.g., HP Smart, HP Full Feature Software).
2. Clear remaining printer files:
   • After uninstalling, search your system for any leftover printer files or folders (e.g., in the Program Files folder or AppData folder) and delete them.
3. Download the latest software:
   • Go to the HP 6830e driver page and make sure you're downloading the latest full feature driver and HP Smart software.
4. Run the installer again:
   • Try reinstalling the HP Full Feature Software from the official HP website. During installation, make sure to select Ethernet (or Wi-Fi if that's your setup) as the connection type.

3. Using HP Smart to Scan

Since scanning works fine when initiated from HP Smart, it suggests that the connection between the printer and your PC is functioning correctly. You could use HP Smart as your default scanning tool instead of relying on the direct scan feature from the printer, but I understand that you'd prefer a direct solution from the printer itself.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[hotcore]

Hi Rachel,

this seems indeed the way to go.

However trying this has to wait a few days due to my schedule.

For now: many thanks for your extensive answer, it is much appreciated!

When all works I will make your answer the accepted answer.

Thx

   Arie

[Sneha_01]

Hi @hotcore,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support