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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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MFP M281fdw
macOS 10.14 Mojave

Hi... I can't, for the life of me, find the setting to disable fax "error correction". Can someone please help? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Click the Setup icon on the printer screen, and then click on Service.

Click on Fax Service and there you will find the Error Correction Mode setting.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Click the Setup icon on the printer screen, and then click on Service.

Click on Fax Service and there you will find the Error Correction Mode setting.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thank you for your help... Maybe you can shed some light on my actual problem... I seem to consistently get comms errors when I try to fax anything... Pretty frustrating... I've slowed to the slowest speed and now have turned off error correction, as suggested.... I'm still getting comms errors... 

 

I'm on a dedicated VOIP line with no other phones using this line... 

HP Recommended

As soon as Error Correction Mode was disabled and the Speed been reduced to low, such issues rare caused by a poor phone line condition.

 

Try enabling ECM and check this too (When the speed is Slow).

 

Other than that, you should contact your phone service provider which should inspect the phone line quality.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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