• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-24-2020 04:35 PM

HP Recommended
Product: MFP M281fdw
Operating System: macOS 10.14 Mojave

Hi... I can't, for the life of me, find the setting to disable fax "error correction". Can someone please help? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2020 01:36 AM

HP Recommended

Hi,

Click the Setup icon on the printer screen, and then click on Service.

Click on Fax Service and there you will find the Error Correction Mode setting.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-25-2020 01:36 AM

HP Recommended

Hi,

Click the Setup icon on the printer screen, and then click on Service.

Click on Fax Service and there you will find the Error Correction Mode setting.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-27-2020 06:26 AM

HP Recommended

Thank you for your help... Maybe you can shed some light on my actual problem... I seem to consistently get comms errors when I try to fax anything... Pretty frustrating... I've slowed to the slowest speed and now have turned off error correction, as suggested.... I'm still getting comms errors... 

 

I'm on a dedicated VOIP line with no other phones using this line... 

Was this reply helpful? Yes No

‎07-27-2020 08:05 AM

HP Recommended

As soon as Error Correction Mode was disabled and the Speed been reduced to low, such issues rare caused by a poor phone line condition.

 

Try enabling ECM and check this too (When the speed is Slow).

 

Other than that, you should contact your phone service provider which should inspect the phone line quality.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.