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‎11-15-2019 10:09 AM

HP Recommended
Product: Envy 120 printer
Operating System: Other

My Envy 120 printer (6 years old and out of warranty) display no longer works so it won't copy. It still prints from WiFi. Is there any hope or must I either go shopping or quit using it to copy?

1 REPLY 1

‎11-18-2019 06:54 AM

HP Recommended

@Carol_in_Auburn,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the display on the printer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c01817193

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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