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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-31-2022 05:40 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

How do I set the number of rings for distinctive ring on this printer.  I have checked the settings and it shows :

 

Distinctive Ring:  All rings

 

But I cannot modify this to double or triple ring.

 

As it is set to 

Rings to answer: 1

 

This means it will completely take over my phone line.  I only want it to answer on the distinctive ring.

 

I also cannot modify the phone number and company tag used by the fax machine feature of the printer.  I have tried using the touch pad as well as the HP Smart and HP wizard.

 

This befuddles me it is a very basic setting

Category:
2 REPLIES 2

‎01-02-2023 10:37 AM

HP Recommended

If this device is network attached, simply type the printer's IP address into the address bar of your browser to access the embedded web server. You can make changes that way. The ability to change some features from the control panel can be disabled so that might be what is happening and of course it is always possible that there is a password set on the machine.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-02-2023 05:05 PM

HP Recommended

Ive already tried that.  There is nowhere to change the setting for anything, even the fax number

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