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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Officejet Pro 8610 e-All-in-One Printer
Microsoft Windows 11

Hi, I keep receiving no answer when I try to send a fax. I do not have a phone line. My printer is connected via wifi. Can I still send a fax with this printer (8610)?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@gordongekko 

 

Welcome to the HP Community --

 

This printer relies on a 2-wire phone line / land line connected to the back of the printer.

No, you cannot use Wireless or other "not phone" line connections to use the Fax in the printer.

 

Reference:  User Guide 

Page 141

 

Use a mobile fax app or perhaps check on line for e-Fax services in your region.

 

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

  • For example, FAQ > Section What does the Mobile Fax service cost? 
    • Please review the Terms of Service by clicking here
  • Below section FAQ > More FAQs

 

“More FAQs” calls this document - READ

 

Video Example

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP Officejet Pro 8610 e-All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@gordongekko 

 

Welcome to the HP Community --

 

This printer relies on a 2-wire phone line / land line connected to the back of the printer.

No, you cannot use Wireless or other "not phone" line connections to use the Fax in the printer.

 

Reference:  User Guide 

Page 141

 

Use a mobile fax app or perhaps check on line for e-Fax services in your region.

 

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

  • For example, FAQ > Section What does the Mobile Fax service cost? 
    • Please review the Terms of Service by clicking here
  • Below section FAQ > More FAQs

 

“More FAQs” calls this document - READ

 

Video Example

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP Officejet Pro 8610 e-All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

OK thank you for the quick reply!

HP Recommended

@gordongekko 

 

You are most welcome.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

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