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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
macOS 10.14 Mojave

Someone else has undoubtedly brought this up.

 

I already feel that having to download an app and make an account in order to use a product that I own is ridiculous (otherwise it's just a paperweight) but I guess that comes with the territory of the wireless age.  So, fine.  I can't use my printer without wifi?  Also stupid but again, wireless age.  Not very "smart" when living in a part of the country that experiences a lot of power outages, but I digress... When going to use the device for its intended purposes (scanning, printing, etc.), I cannot do so without logging in EVERY TIME?  Why is this?  Why is there no "keep me logged in" option?  This isn't a printer at a public library, for crying out loud.  My printer is used at home mainly for attending college online - that means making a lot of scans.  This extra step of logging in really makes a difference when I have to take a quiz and scan it in in the allotted time.  Every moment is precious...do we really need to have this extra step, every time?

It is beyond being a minor inconvenience; It just seems downright senseless and unnecessary.  I thought the whole purpose of going wireless was to simplify and streamline routine, workaday tasks.  If I knew about all of this hassle and disadvantages back when I was choosing my printer, I would have tried to find a regular, wired printer.

Am I missing something?  Is there a secret way to stay logged in?  Doesn't seem like it.

Please amend this and get rid of the log in for every use.

2 REPLIES 2
HP Recommended

Hello, @Lindseyschmette 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 

 

 

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

I work on behalf of HP.
HP Recommended

I don't know about the original request, but I have the same problem. My printer is HP OfficeJet Pro 9010 series (3UK84A) and I'm running on MacOS Monterey 12.6. My firmware version is MANHTNPP1N002.2211C.00. I'm not sure how to find the version of app I'm using, but the app store does not have any additional updates available. Why does it log me out every time that my laptop goes to sleep. Then when you open the app, it must force open a Safari window (which I don't like Safari anyway). It takes what feels like minutes of scrolling wheels to open all of the necessary pages to finally enter a password. I could have just taken a pic with my iPhone instead of trying to use an hp printer. Please help to understand how to resolve this and keep my HOME LAPTOP connected to my HOME PRINTER. (Note: connection is home wifi for both laptop and printer. No updates to OS/Firmware/etc have been done that would have caused the app to log out. No error messages are displayed other than you are not logged in to an active account.)

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