Document Feeder Not Working

[dave320si]

Every time I load the document feed with 1 or more pieces of paper, it makes a bit of a grinding noise and fails to work, reporting a jam.

There is no visible jam and this was something that has worked really we previously.

It still registers that paper has been loaded ready for scanning , but it just doesn't work.

I've inspected and cleaned everything but cannot see where the problem is.

Has anyone else experienced this?

[KrazyToad]

@dave320si

Welcome to HP Community

I have gone through your Post and would like to help

Please try these Steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c04367621 to clean the Paper Feed Rollers

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.