Document Feeder Scan Issue

[buzzb1]

I am using an HP Officejet 9015.  I can scan from the flat top and from the computer, however, when I try to scan form the document feeder, it does not go through. The panel indicates that the document has been sent to the computer, but it is not there.  This has been working fine for 3 moths, but just stopped.  Any suggestions?

[sandytechy20]

@buzzb1

Welcome to the HP support community.

Clean the ADF rollers and separator pad

1. Lift the cover of the ADF.

   

2. Lift the document feeder tab from the side.

   

3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

4. Gently clean the separator pad and rollers with the damp cloth.

   1. Rollers

   2. Separator pad

5. Allow the separator pad and rollers to dry completely (approximately 10 minutes).

6. Close the document feeder tab.

   

7. Close the cover of the document feeder until it snaps into space.

   

You can refer this HP support document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[stillyourdreamG]

Hi...

Seeing same problem here..

Yesterday i tried to do scaning to computer from control panel via document feeder, it says document has been sent but i can't find my file in the PC.

[ginnylemon]

Hi there

Could you try to use HP Scan to perform scanning work?

Here is the support document for your reference.

https://support.hp.com/sg-en/document/c03466081

let me know if this works.

thanks.

[ShlomiL]

Hi,

Please try following below steps and let me know how it goes:

• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

Looking forward for your feedback,

Shlomi