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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-30-2021 10:46 AM

HP Recommended
Product: 576 Dw
Operating System: Microsoft Windows 10 (64-bit)

Every time i scan through document feeder it gives blank pages. I have to scan on scanner glass which is very frustrating! How can I fix this??

1 person had the same question
3 REPLIES 3

‎09-23-2021 05:41 PM

HP Recommended

Hello,

 

Hope you are well, for this one you can troubleshoot it by updating the printers firmware; you can click this link to download the file and run the installation :   firmware

Other option is making a factory reset on the printer from the setup menu > General > factory reset , please be aware factory reset will clean up the printers memory , so if its connected thru wifi, you may need to reconnect it after the reset is done. 

 

Regards,

I am an HP employee
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‎09-24-2021 06:25 AM

HP Recommended

Could you please suggest a solution for the same problem with an OfficeJet 5740 ?

Thank you

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‎09-24-2021 07:00 AM

HP Recommended

Thank you, However, it works when I use a different scanning app other than HP Smart. So the problem is not with my printer/scanner it is with your software. 

 

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