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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-05-2021 08:08 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Scanner works fine from glass.  ADF works fine as well but no image shows in the HP Smart scanning software.  The document feeder pulls all pages but nothing is scanned.  Worked fine before the HP Smart's latest update

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4 people had the same question
1 REPLY 1

‎08-24-2021 09:06 AM

HP Recommended

Additional fact:  I set the scan for "Document" not "Photo" but when the blank scan appears, the legend at the bottom indicates that the image is a jpg, not pdf.

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