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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-09-2018 11:18 PM

HP Recommended
Product: HP Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

Document feeder doesn't work for scanning. It does work for copying.  I can scan from the printer window.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2018 11:29 AM

HP Recommended
@rogerg7wrote:

I down loaded the program but I don't have a Start Button #@$%)* and cannot find it.

It's the Windows icon in the lower left corner...

View solution in original post

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5 REPLIES 5

‎05-10-2018 01:44 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

 

Try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

Scan Extended using ADF.jpg

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-10-2018 11:20 AM

HP Recommended

I down loaded the program but I don't have a Start Button #@$%)* and cannot find it.

Was this reply helpful? Yes No

‎05-10-2018 11:29 AM

HP Recommended
@rogerg7wrote:

I down loaded the program but I don't have a Start Button #@$%)* and cannot find it.

It's the Windows icon in the lower left corner...

Was this reply helpful? Yes No

‎05-10-2018 12:13 PM

HP Recommended

OK it worked and solved another problem I was having.  I wasn't scanning to pdf but with this it was easy to select pdf.

Thanks!

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‎05-11-2018 01:53 AM

HP Recommended

Hi @rogerg7,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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