Document feeder jam error message for an HP OfficeJet Pro 6968

[mlharris20]

My printer has a document feeder jam error message, but I do not have any documents in my printer. I have tried cleaning it, doing a hard reset by unplugging the power cord from the back of the printer, and I have opened up every compartment in my printer to see if that would reset the error message. How can I get the document feeder jam error message to go away for an HP OfficeJet Pro 6968 printer?

[Raj1788]

@mlharris20

Thank you for joining the HP Support Community

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Restart the printer.

Refer to this link: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1... for Paper Jam Error.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

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Have a great day ahead!