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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-15-2020 12:17 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

Says original is jammed in the document feeder, but can't find paper jammed.

1 person had the same question
1 REPLY 1

‎05-15-2020 10:25 AM

HP Recommended

Hi,

 

Please refer to this document, 

https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

go to step 1  and go to 

Clear jammed paper from the automatic document feeder

also you will find a vertical sensor, check if that toggles freely.

 

Hope this helps.

 

 

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