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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-01-2022 09:34 PM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Automatic document feeder not working. It does not pull the paper in.

 

When I open the feeder up I found a small white piece of plastic that had come off from the inside.

It looks like it is attached between the the 2 rollers on the door that lifts up and to the left. I can't find a picture of what the rollers look like to be able to put this piece back on.

Does anyone have a picture of it or can direct me to one.

 

Thank you,

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2022 06:19 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Would be good to see the piece that dropped out.  

 

Seems from the description that the missing piece might be causing the scanner feed issue.

 

If the prodcut is still under warranty (assuming you had activated HP+), call HP for a replacement.  it should still be under the 2 years warranty with HP+.

 

Here's how to check on the warranty:

https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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1 REPLY 1

‎07-02-2022 06:19 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Would be good to see the piece that dropped out.  

 

Seems from the description that the missing piece might be causing the scanner feed issue.

 

If the prodcut is still under warranty (assuming you had activated HP+), call HP for a replacement.  it should still be under the 2 years warranty with HP+.

 

Here's how to check on the warranty:

https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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