Document feeder problem

[CoreTech]

After installing the latest HP Smart the document feeder only works to copy, does not work with scanner.  The feeder does work from the printer.  I have run the Scan Doctor but it did not fix the problem. Should I uninstall HP Smart and reinstall the original software?

[sandytechy20 · Accepted solution]

@CoreTech

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[CoreTech]

Thanks, it worked perfectly, I did not know about  printui.exe /s, it's what made the difference.

Thanks Again,

Al

[asmita6658]

@CoreTech

Happy to hear that. If you need further assistance feel free to reach out to us again. 

Have a great day!