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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-27-2021 03:47 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (32-bit)

Hello. Had my Envy 7640 for years and only recently have I come across issue with document feeder. Documents feed fine but when scan is complete the left side of scan frame shows the correct amount of documents scanned but they’re all blank pages. I’d submit a pic but don’t think I can. Yes I make sure the documents are fed into the feeder correctly!!!!  The scanner glass works just fine!  I’ve uninstalled and reinstalled the OS several times still with the same end results. Any suggestions??  Thanks!!

Category:
2 people had the same question
1 REPLY 1

‎07-27-2021 10:13 AM

HP Recommended

Could be same issue as here:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Latest-HP-Smart-update-scans-blank-page-from-D...

If you are using HP Smart.

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