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‎11-25-2020 09:42 AM

HP Recommended
Product: 577
Operating System: Microsoft Windows 10 (64-bit)

I have an end user that started getting pages throughout scans that are flipped upside down. This is an office that is almost entirely paperless for it's clients so they scan everything and it would probably take up half of their work week to rotate all of the pages that scanned incorrectly. Has anyone else seen this issue?

Category:
2 people had the same question
1 REPLY 1

‎12-17-2020 07:12 AM - edited ‎12-17-2020 10:22 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using HP Smart app?

 

What's the printer model number?

 

Please check out this example, it may be help resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
HP Envy Pro 6455 | HP OfficeJet Pro 9010 | 9025 : Resolve upside down or wrong orientation scans
youtu.be/Uz7Rz8C8fH8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve an upside down scan using
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