Documents wii not feed when scanning, but they will for copying

[derekmgold]

I can put a document in the top feed tray to COPY,  but when I put a document or documents in the top feed tray to SCAN them from my laptop, the scanning operation will work but the feed does not so, I get a blank document.   Furthermore, it seems to work (sometimes) when I use a computer running Windows 10, but not when I used a computer running Windows 7.

[asmita6658]

Hi @derekmgold

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 7 (64-bit).

15. Click on the downloaded file and follow the on-screen instruction

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

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Have a great day!