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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-02-2024 08:27 PM

HP Recommended

I have a lot of charts to scan so I bought this Officejet Pro 9135e due to the double-sided scan feature. I'm supposed to be able to put the chart in the tray and have the machine automatically scan both sides to my computer.

 

I have HP Smart set up, but HP Smart is not giving me the double-sided option to scan. How do I get this option to appear. The printer is advertised as having the double-sided scan feature so it is my understanding that a little check box should be present in HP Smart that I could check to have both sides scanned to my computer at the same time.

 

Does anyone know why this is happening and how to fix it?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2024 10:11 AM

HP Recommended

Hi @MelindaHug,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing some difficulty with your HP Officejet Pro 9135e scanner not showing the double-sided scanning option in HP Smart on your Macbook Sonoma. Here are some troubleshooting steps you can try.

 

  • Update HP Smart: Ensure that you have the latest version of HP Smart installed on your Macbook. Sometimes, updates include bug fixes or new features that might resolve your issue.
  • Check Printer Settings: On the printer's control panel or through its web interface (accessible via its IP address), make sure that the double-sided scanning feature is enabled. Look for settings related to scanning options and ensure that double-sided scanning is turned on.
  • Driver Update: Verify that you have the latest printer drivers installed on your Macbook. Sometimes, outdated drivers can cause compatibility issues with scanning features.
  • Restart Devices: Sometimes, simply restarting both your printer and your Macbook can resolve connectivity or software glitches that may be preventing the double-sided scanning option from appearing.
  • Alternate Scanning Methods: If HP Smart continues to not display the double-sided scanning option, try using the scanning function directly from your Macbook's built-in scanning software (Image Capture). While it might not offer all the features of HP Smart, it should still allow you to scan double-sided documents.

 

By going through these steps, you should hopefully be able to resolve the issue and start scanning your charts double-sided efficiently.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.

View solution in original post

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3 REPLIES 3

‎05-03-2024 10:11 AM

HP Recommended

Hi @MelindaHug,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing some difficulty with your HP Officejet Pro 9135e scanner not showing the double-sided scanning option in HP Smart on your Macbook Sonoma. Here are some troubleshooting steps you can try.

 

  • Update HP Smart: Ensure that you have the latest version of HP Smart installed on your Macbook. Sometimes, updates include bug fixes or new features that might resolve your issue.
  • Check Printer Settings: On the printer's control panel or through its web interface (accessible via its IP address), make sure that the double-sided scanning feature is enabled. Look for settings related to scanning options and ensure that double-sided scanning is turned on.
  • Driver Update: Verify that you have the latest printer drivers installed on your Macbook. Sometimes, outdated drivers can cause compatibility issues with scanning features.
  • Restart Devices: Sometimes, simply restarting both your printer and your Macbook can resolve connectivity or software glitches that may be preventing the double-sided scanning option from appearing.
  • Alternate Scanning Methods: If HP Smart continues to not display the double-sided scanning option, try using the scanning function directly from your Macbook's built-in scanning software (Image Capture). While it might not offer all the features of HP Smart, it should still allow you to scan double-sided documents.

 

By going through these steps, you should hopefully be able to resolve the issue and start scanning your charts double-sided efficiently.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Reply
Was this reply helpful? Yes No

‎05-05-2024 11:01 AM

HP Recommended

The help video I was watching showed a checkbox for 2 sided scanning. There was no checkbox in HP Smart on my MacBook. Instead, there was an option to toggle to 2 sided scanning through a dropdown menu, which I found a few hours after posting this message. Thank you!

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‎05-05-2024 01:10 PM

HP Recommended

Hi @MelindaHug,

 

Thank you for your response, 

 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Reply
Was this reply helpful? Yes No
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