Double-Sided Scanning/copying on HP Envy 6458e

[brd-215]

Hello-I am not able to scan or copy double-sided documents on my HP Envy 6458e.  Much time has been spent trying to figure this out-any suggestions would be greatly appreciated. Thank you.

[Dragon-Fur]

@brd-215 

Welcome to the HP English Community --

This printer does not support automatic 2-sided COPY.

Likewise, the printer lacks support for automatic 2-sided Scan.

References

Read --

 User Guide - HP ENVY 6400e All-in-One series

Starting on Page 57

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HP Scan, part of the full driver printer software, and / or HP Universal Scan support manual "Page Sides" to help make scanning 2-sided content easier.  Stack and scan first side(s) of the document - Next, follow instructions in the software to remove, reload paper and scan second side(s).

HP Smart (application) does not support a "Page Sides" sort mechanism -- scan the first side(s), remove, rotate, load paper, Add-Pages > Manually resort the pages after the scan is complete and before saving the content.

HP Document - How to Scan - READ

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

General Examples - HP Scan / Universal Scan

9025_HP_Scan_Menu_PDF_More_Destination_13

HP_Universal_Scan_Menu_4

Example - HP Smart - Windows - Scan Document

HP_Smart_Win_Scan_Document_Save_12

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Message Content References

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

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Printer Software 

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features. 

  Reference:  Uninstall HP printer software and drivers / HP Smart

• If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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HP Universal Scan Software

Printer Model and Operating System version Dependent >>

HP Universal Scan Software installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

While it is not usually necessary to install the full driver AND the Universal Scan Driver software, the system will tolerate both being installed on the same system at the same time.

HP Universal Scan Software might add OCR libraries to installed HP Scan software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
• NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6458e All-in-One Printer  

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