Double sided scan

[Tippe]

Hello together*

Unfortunately my Photosmart 7520 All In One Printer "died" a few days ago and i had to buy a new one. SInce i was quite satisified with my old printer i decided to purchase an HP-Printer again.

I was quite surprised, in a negative way, that the new printer does not automatically arrange the pages in the correct sequence when performing double sided scans. This now needs to be done manually!

What is the target behind removing an absolutely useful and since years well performing function in a new printer generation?

[Dragon-Fur]

@Tippe 

Welcome to the HP English Community --

Newer printers support a wider range of devices - for example, Windows PCs, Tablets, and Phones.

The applications vary -- True - At this writing, HP Smart (Windows or Mobile) does not reorder pages of scanned content.

Example

HP Envy 6055e | 6455e| HP Envy 6420| 6455: How to Scan using HP Smart  Single Page Scan

True, too, that not every printer includes the features you might have had previously.

The Envy printer supports page-reorder on a supported Windows machine, running a supported version of the Operating System, and with the installation of the full driver printer software (formally called the Full Feature Software).

The full driver printer software includes HP Scan -

Although perhaps a newer version than the HP Scan you used with the Photosmart printer, HP Scan includes most of the same features and perhaps some new options, too.

HP Scan can reorder your scanned content.

Sample

 HP Envy Pro 6400 All-in-One Printer Series: Scan 2-sided documents and automatically sort page order

General Example - Windows - Full Driver Printer Software installed

HP Scan - Menu - Page Sides = 2-sided manual and More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_12

What else?

This printer supports -- in Windows and running a supported version of the Operating System - a newer version of HP Scan:  HP Universal Scan

HP Universal Scan can be installed after the full driver printer software or as a standalone program.

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Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

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Message Content References

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 User Guide - HP ENVY 6400e All-in-One series

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6420e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Tippe]

Hello Dragon Fur,

Thanks for your Feedback. In the meantime i managed to dwonload and install as mentioned from you. But i am now facing a riddle. Following items are availabel now

Symbol:  HP Scan the page ordering is working

Symbol: HP ENVY 6400..... (Scan or Printer) the page ordering does not work

The only obvious differnce is teh size of the windows, below an overlay

Th ebig one in the background ist the one from HP Scan 

Any idea or hint?

[Dragon-Fur · Accepted solution]

@Tippe 

You are welcome.

Compact / Small HP Scan

The original HP Scan lacked the ability to be made larger on very high resolution screens.

While not an issue on (for example, 1920 X 1080), tiny HP Scan menu on high resolution screens is difficult to see and use.

As to the functionality, the HP Universal Scan (shortcut on Desktop called / named "HP Scan") is actually a bit smarter in some ways when compared to the old HP Scan software.  It's made to operate in a variety of display environments and includes some interesting settings not available on the original version of HP Scan.

On the Desktop,

• The original HP Scan shortcut is named for the printer it supports (and the software with which it was installed).

and

• HP Universal Scan (shortcut) is named for itself, that is, the name of the shortcut is "HP Scan".

If the HP Scan / HP Universal Scan works, use that.

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_8

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"