Download software to scan

[Duke37]

Hi, my printer will not let scan & email it’s saying I need to download software from HP site.

Ive logged in but can’t see how I download any software anywhere ?

Any help appreciated.

[Dragon-Fur]

@Duke37 

Welcome to the HP User Community.

Which software you can install depends on your Operating System / version (not provided).

For example,

Supported versions of Windows provides both the HP Smart application and the Full Feature Software (full driver printer software).

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HP Smart for Windows

HP Smart is supported on recent versions of Windows 10 and on Windows 11.

Where supported, HP Smart can scan PDF / Photo content and then "Share" that content to an Email address that has been added to Windows Mail.

Details...

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Example- HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_5

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Full Feature Software / Full Driver printer software

The Full Driver printer software provides the Printer Assistant for printing and HP Scan for scanning.

The full driver software is supported as shown:

Operating Systems:

Windows 10 (64-bit)

Microsoft Windows 10 (32-bit)

Microsoft Windows 10 (64-bit)

Microsoft Windows 11

Microsoft Windows 7 (32-bit)

Microsoft Windows 7 (64-bit)

Microsoft Windows 8 (32-bit)

Microsoft Windows 8 (64-bit)

Microsoft Windows 8.1 (32-bit)

Microsoft Windows 8.1 (64-bit)

Microsoft Windows Vista (32-bit)

Microsoft Windows XP (32-bit)

Full Feature Software / full driver printer software - Installation Package - Information and Download:

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

The full driver software includes HP Scan

HP Scan provides scan to Email - the option requires that you have installed an Email client software on your computer.  Examples of an email client:  Outlook, Thunderbird

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, check / remove the printer from your Devices list.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Examples -

Installed Full Driver printer software

Programs_and_Features_Printer_Desktop_Icons_5

Example > HP Scan - Email as PDF

9025_HP_Scan_PDF_to_Email_2

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet 5230 All-in-One Printer 

OR

 Product Home

Enter the type and name of your HP device

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